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Omnichannel Account Manager

ID:  2613
Date of Posting:  Jun 1, 2026
Business Area:  Sales & Marketing
Job Type:  Direct Employee
On site / Remote / Hybrid:  Hybrid
Hub Office: 

Warsaw, PL

Territory:  all Poland, preferred residence in Central Poland
Full-Time or Part-Time:  Full Time
Seniority:  Associate

With its beginnings in a family run pharmacy in Correggio, Italy in the 1920s, Recordati is now a global pharmaceutical company, listed on the Italian stock exchange, with over 4,500 employees and turnover of over Euro 2bn.

We are a group of like-minded, passionate individuals who go to extraordinary lengths for our patients, customers, partners, investors and the people across the globe who we serve. We develop and commercialise medicines to serve people living with common diseases, as well as those living with some of the rarest, in around 150 countries.

At Recordati, our mantra is simple. We’ve always believed that health, and the opportunity to live life to the fullest, is a right, not a privilege. Whether that is for common diseases or the rarest – we want to give people the opportunity to be the best version of themselves.

This drive will never stop. Together, we will always be reimagining tomorrow – with new ideas, new technologies and new innovations to fight diseases.

Recordati. Unlocking the full potential of life.

Job Purpose

Drive strategic management of key accounts in the rare diseases area by developing and executing account plans aligned with sales and growth targets. Deliver value through data-driven omnichannel engagement tailored to HCP needs, ensuring high compliance standards.

Key Responsibilities

  • Manage and develop key accounts; build strong relationships with HCPs
  • Design and execute omnichannel engagement strategies
  • Analyze data and optimize customer journeys and KPIs
  • Collaborate cross-functionally with Sales, Marketing, and Medical teams
  • Identify market opportunities and support business growth
  • Ensure compliance with regulatory and ethical standards

Required Education

University degree (Life Sciences, Pharmacy, Medicine, Business or related)

Required Skills and Experience

  • 6–10 years in Pharma/Biotech
  • Experience in rare diseases, oncology, hematology, or endocrinology
  • Background in KAM, marketing, or customer engagement
  • Experience in omnichannel (F2F, remote, digital)
  • Knowledge of the Polish healthcare system

Technical Competencies

  • CRM and analytics tools
  • KPI tracking and performance optimization
  • Understanding of omnichannel engagement

Required Behaviours and Competencies

  • Strategic thinking and commercial mindset
  • Strong relationship-building and communication skills
  • Customer-centric approach
  • Ability to work independently and cross-functionally
  • High compliance awareness

Required Languages

Fluent Polish and very good English

Travel required in %

up to 50% (depending on business needs)

At Recordati we believe in people! Inspired by our purpose - unlocking the full potential of life - we are committed to creating a diverse environment and cultivating a culture of inclusion. We strive to continually lead with our values and beliefs, enabling our employees to bring their whole selves to work and develop their potential.

We are proud to be an equal opportunity employer. We recruit, develop and reward without regard to, amongst others, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental ability, race, ethnicity, political or religious belief.

If you are looking to join a company where you can try new things, speak openly, and be bold, we invite you to apply today.

Apply now »