Key Account Manager Denmark
Stockholm, SE
Job Purpose
The Key Account Manager’s role is to promote the Recordati SPC portfolio in urology, to identify key accounts, and establish partnerships with key Health Care Professionals (HCPs), hospital pharmacists, payors and any other key stakeholder at a local level (hospitals).Responsible and accountable for the sales of Recordati SPC products to new and established hospital accounts to achieve sales objectives and greater market penetration in Denmark.
Key Responsibilities
- Comply to GDP and PV requirements, national law´s, national Ethical guidelines, local and regional guidelines and internal SOP´s.
- Reporting AEs and product complaints according to the company processes.
- Build cross-functional account plans for designated geographical areas and execute on agreed plan.
- As being accountable for the business results of his territory the KAM will:
- Develop and maintain account plan templates. To include key metrics to identify brand and / or partnership opportunities.
- Make recommendations for local initiatives or strategies based upon local market access conditions.
- Participate in medical/pharmaceutical events (congresses, symposia, seminars).
- Relays relevant market information to the cross-functional team.
- Implement and drive projects to enhance customer engagement.
- Deliver agreed launch KPI’s and sales targets, effectively and efficiently.
- Assist with the development of a business plan with short, medium and long-term objectives in line with the regional and corporate business objectives.
- Along with the marketing and medical departments, help develop and implement KOL engagement strategy.
- Support the cross-functional team in any need regarding regional access.
Required Education
- University degree
- Relevant scientific background
Required Skills and Experience
- Minimum 3-year experience from pharma industry preferably within urology and experience in working with hospital drugs.
- Knowledge of local market access/payor experience (hospital pharmacists and access process in the hospital setting) is essential (depending on country specificities)
- Experience in digital omnichannel impactful customer interaction. Describe previous experience both in systems and in personalized contents. Maximize impact of multichannel/digital tools and strategy on customers in his/her territory.
- Excellence communication skills to drive impactful conversations with customers on phone, video, email, text face to face…
- Project management successful experience focus on customer interaction for promotional purposes.
Technical Competencies
- Microsoft Office 365
- CRM Software Proficiency
- Data Analysis Skills
Required Behaviours and Competencies
At Recordati we are proud of our four key competencies: Collaboration, Empowerment & Accountability, Focus, and Innovation. These competencies reflect our values and culture.
We believe that collaboration means putting common goals first, through an ego-less and can-do approach, and through continuous alignment. This means breaking down silos, sharing ideas and challenging them, listening to others and learning from them, and celebrating together. It also means offering support and asking for help, caring for others, having fun together and finally, winning together!
We build empowerment & accountability by finding our own zone of choice, being proactive, taking the initiative, setting expectations, making decisions and taking ownership. We value individual differences and encourage our colleagues to be fully themselves. We trust our people, we always do our best, we allow mistakes and take ownership and learn if we do make mistakes.
We deliver results by focusing on what matters, setting priorities, bearing in mind patients’ needs, and focusing our energy. We love challenges and pursue the best solutions, showing positive energy, proactivity, persistency and determination and, finally, where necessary, embracing effective imperfection versus ineffective perfection.
We believe that innovating and staying curious and courageous is the right mindset for serving our patients and for building on our success. We always search for a better way, embrace change, stay up-to-date with latest trends and information, brainstorm with others, step out of our comfort zone, take calculated risks, try new ways and if we fail, we fail fast and learn fast.
Required Languages
- Written and spoken English language
Travel required in %
As a Key Account Manager, you will be expected to travel within your district regularly. In addition, you will be expected to participate in national and international congresses as well as internal conferences and events.