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International Omnichannel Customer Engagement Director RRD

ID:  2620
Date of Posting:  Jun 4, 2026
Business Area:  Sales & Marketing
Job Type:  Direct Employee
On site / Remote / Hybrid:  Hybrid
Hub Office: 

Puteaux, FR

Territory: 
Full-Time or Part-Time:  Full Time
Seniority:  Director

With its beginnings in a family run pharmacy in Correggio, Italy in the 1920s, Recordati is now a global pharmaceutical company, listed on the Italian stock exchange, with over 4,500 employees and turnover of over Euro 2bn.

We are a group of like-minded, passionate individuals who go to extraordinary lengths for our patients, customers, partners, investors and the people across the globe who we serve. We develop and commercialise medicines to serve people living with common diseases, as well as those living with some of the rarest, in around 150 countries.

At Recordati, our mantra is simple. We’ve always believed that health, and the opportunity to live life to the fullest, is a right, not a privilege. Whether that is for common diseases or the rarest – we want to give people the opportunity to be the best version of themselves.

This drive will never stop. Together, we will always be reimagining tomorrow – with new ideas, new technologies and new innovations to fight diseases.

Recordati. Unlocking the full potential of life.

Job Purpose

In this role, the EMEA Omnichannel Customer Engagement Director RRD will be responsible for leading the CE transformation of Rare Disease, especially on Omnichannel/digital areas to maximise sustainable growth in the region.

Key Responsibilities

  • Lead the development and delivery of the EMEA Customer Engagement (CE) strategy, aligned with global and local priorities.
  • Drive adoption of omnichannel capabilities across priority markets and brands, tracking performance through key KPIs.
  • Pilot and scale innovative engagement models to enhance customer experience and demonstrate impact.
  • Champion training and change management initiatives to embed omnichannel ways of working.
  • Define and advance AI readiness, identifying high-value use cases aligned with broader organisational initiatives.
  • Design and execute seamless, multi-channel customer journeys across key audiences (HCPs, patients, caregivers, and partners).
  • Act as a subject matter expert on omnichannel engagement, CRM, and best practices for marketing and medical teams.
  • Monitor and analyse campaign performance, providing insights to continuously optimise engagement strategies.
  • Ensure all activities comply with relevant industry regulations and ethical standards.
  • Collaborate with global teams and manage external agency and vendor relationships.
  • Support local market teams in building capabilities, defining CE roadmaps, and enabling effective execution.
  • Oversee content strategy and delivery across channels, promoting modular, reusable, and high-quality content approaches.

Required Education

  • University degree (BA/BSc or marketing equivalent) from an accredited university
  • Minimum of 8 years of experience in OC/Digital function with pharma company or healthcare digital agencies

Required Skills and Experience

  • Customer Engagement & Pharma Expertise:
    Extensive experience in omnichannel customer engagement within pharmaceuticals or healthcare, with strong knowledge of commercial, medical, and marketing operations in regulated environments. Hands-on experience with CRM and marketing automation platforms, and data-driven personalization.

  • Rare Disease Experience:
    Solid understanding of the rare disease landscape, including patient journeys, stakeholder ecosystems, and tailored engagement strategies.

  • Strategic & Analytical Skills:
    Strong analytical capabilities with the ability to translate data into actionable insights, KPIs, and performance improvements.

  • Stakeholder Management & Influence:
    Excellent communication and influencing skills, with experience working across cross-functional, matrixed, and international teams.

  • Execution Excellence:
    Highly organized and results-driven, capable of managing multiple priorities, vendors, and budgets in fast-paced environments.

  • Leadership & Ownership:
    Self-motivated and adaptable, with a strong sense of accountability and the ability to drive and scale initiatives independently. 

Technical Competencies

  • Excellent proficiency in MS Office tools

Required Languages

  • Fluency in written and spoken English

At Recordati we believe in people! Inspired by our purpose - unlocking the full potential of life - we are committed to creating a diverse environment and cultivating a culture of inclusion. We strive to continually lead with our values and beliefs, enabling our employees to bring their whole selves to work and develop their potential.

We are proud to be an equal opportunity employer. We recruit, develop and reward without regard to, amongst others, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental ability, race, ethnicity, political or religious belief.

If you are looking to join a company where you can try new things, speak openly, and be bold, we invite you to apply today.

Apply now »