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CRM Specialist

ID: 2504

Date of Posting: Apr 21, 2026

Business Area: Information Technology

Job Type: Direct Employee

On site / Remote / Hybrid: Hybrid

Hub Office:

Milano, IT

Territory:

Full-Time or Part-Time: Full Time

Seniority: Mid-senior

With its beginnings in a family run pharmacy in Correggio, Italy in the 1920s, Recordati is now a global pharmaceutical company, listed on the Italian stock exchange, with over 4,500 employees and turnover of over Euro 2bn.

We are a group of like-minded, passionate individuals who go to extraordinary lengths for our patients, customers, partners, investors and the people across the globe who we serve. We develop and commercialise medicines to serve people living with common diseases, as well as those living with some of the rarest, in around 150 countries.

At Recordati, our mantra is simple. We’ve always believed that health, and the opportunity to live life to the fullest, is a right, not a privilege. Whether that is for common diseases or the rarest – we want to give people the opportunity to be the best version of themselves.

This drive will never stop. Together, we will always be reimagining tomorrow – with new ideas, new technologies and new innovations to fight diseases.

Recordati. Unlocking the full potential of life.

Job Purpose

We are looking for someone who can contribute to the implementation, evolution, and maintenance of the systems that make up the Commercial & Marketing IT-ecosystem.

Key Responsibilities

- The role will be directly involved in application maintenance, both through ticket and incident management activities and through supporting and training of end-users.

- As an integral part of a structured team, the new hire will contribute to the design and document the IT procedures.

- Collaborate with CRM Local Admin and business stakeholders to ensure alignment with data governance standards and prevent data quality issues

- Properly configure the CRM system in line with full knowledge and awareness of its functionalities and integrations, a clear understanding of business requirements, and adherence to shared best practices.

- Contribute, in collaboration with the team, to the continuous and proper updating of the Admin User Guide, the data dictionary, and all documentation required to ensure the correct global management and maintenance of the CRM

Required Education

Bachelor’s degree in computer science / information technology.

Required Skills and Experience

- At least 3 years of experience with CRM platforms and related technologies, including database management, and data analysis tools.

- Knowledge of the CRM Business Processes in Pharma market; Solid understanding of business processes is essential to independently and critically manage demand phases and the definition of requirements

- Project Management experience, with focus on use-cases definition, UAT execution and results reporting, go-live planning based on impacts analysis and cut-over activities definition.

- Knowledge of Salesforce.com or Veeva-Vault is a plus

- Strong analytical and problem solving skills, ideally with a genuine ability to think outside the box.

- Attitude to work in team to achieve company goals

- Excellent interpersonal and communication skills

Required Languages

- Fluency in English

At Recordati we believe in people! Inspired by our purpose - unlocking the full potential of life - we are committed to creating a diverse environment and cultivating a culture of inclusion. We strive to continually lead with our values and beliefs, enabling our employees to bring their whole selves to work and develop their potential.

We are proud to be an equal opportunity employer. We recruit, develop and reward without regard to, amongst others, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental ability, race, ethnicity, political or religious belief.

If you are looking to join a company where you can try new things, speak openly, and be bold, we invite you to apply today.

Apply now »