Patient Support Liaison (Central or Mountain Time Zone)

This position is with Recordati Rare Diseases, Inc. (RRD), North America, an affiliate of Recordati.

Recordati Rare Diseases, Inc. (RRD) develops high-impact therapies for rare diseases, focusing on providing treatments to underserved communities in the U.S. Our mission is to mitigate the impact of rare diseases through increased awareness, better diagnoses, and improved treatment access in endocrinology, metabolic, hematology and oncology franchises. RRD is dedicated to fostering a dynamic work environment that promotes professional growth and a significant impact on patients' lives.

Reporting Structure

Reports To:    Sr. Director, US Patient and Payer Access
Direct Reports:    None
Areas Managed:    Patient Support and Education

Overview

The Patient Liaison (PL) will work in a highly visible, strong team environment to provide exceptional Customer Service on all levels. The PL will have direct communication with patients that opt-in to receiving communications and resources from Recordati Rare Diseases through the Recordati Access, Resources, and Engagement (R.A.R.E.) patient support service. The PL is responsible for educating about disease states and treatment. In addition, the PL will coordinate with specialty pharmacy partners, Field Reimbursement Managers, and field-based Rare Disease Account Managers.
The PL will be responsible for the coverage of one or more territories as assigned and will have Central Time working hours.
 

Essential Duties and Responsibilities

•    Leads effort to provide disease state education, product education and support to patients and their caregivers.
•    Works closely with Specialty Pharmacy partners to monitor steps required to gain and maintain access to therapy.
•    Works closely with Field Reimbursement Managers by keeping them updated about the current disposition with each case.
•    Becomes an expert in understanding and explaining the data reports from specialty pharmacy partners.
•    Completes required work in CRM system to facilitate tracking of critical key performance metrics.
•    Offers constructive feedback on existing work plans and proposes innovative service offerings to leadership where opportunities exist.
•    Ensures compliance with all corporate and industry policies per training provided by Recordati Rare Disease Commercial, Legal, Regulatory and Compliance Officers.
•    Communicates insurance challenges to Market Access personnel.
•    Attends advocacy meetings to share disease state education.
•    Travels to territories that may benefit from face-to-face meetings with customers.
•    Other job duties may be assigned.
 

Education and Experience

•    BA/BS Degree in Life Sciences or Communication preferred.
•    Minimum of 5 years of Pharmaceutical/biotech experience in a similar role preferred
•    Prior experience within rare diseases is strongly preferred
•    Experience supporting and providing education to patients and family members affected by rare diseases or other chronic illnesses is a plus
 

Knowledge and Skills

Areas of experience required:
•    Ability to multi-task, problem-solve, and work independently
•    Possess strong emotional intelligence and resilience
•    Possess an extraordinarily positive attitude, exceptional listening skills, and strong verbal & written communication skills
•    Ability to translate scientific/medical information into patient-friendly language
•    Ability to handle sensitive information
•    Live by the Recordati Rare Disease values and “Focused on the Few” approach
 

Competencies and Attributes

•    Behaves in an honest, fair and ethical manner
•    Strong relationship building skills
•    Leadership behaviors:
o    Positivity
o    Accountability
o    Results-orientation
o    Be an excellent manager of self and others
•    Ability to maintain composure and remain professional during difficult patient calls
•    Display excellent & timely communication between all stakeholders
 

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Based upon job requirements, employee may be required at times to attend meetings including travel out of state over weekends and nights. Employee must be able to freely operate and travel by car and train/plane modes of transportation. Employee is required to have a valid driver’s license and means of transportation.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to fly via commercial air carrier.
This is largely a sedentary role; however, the employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms; talk and hear. Occasionally is required to lift and/or move light to moderate weight up to 25 lbs.
 

Location

•    This position is field based with travel to RRD’s Headquarters in Bridgewater, New Jersey and Advocacy meetings as needed.
•    This position requires 10% of travel as needed.
 

FLSA Classification

•    This position is considered Exempt

EEO Statement

Recordati Rare Diseases values the diversity of its workforce and welcomes applications from all qualified applicants. It is the policy of Recordati Rare Diseases to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, sexual orientation, gender identity, or national origin. Further, Recordati Rare Diseases will not discriminate on the basis of any characteristic protected by federal, state, or local law. Recordati Rare Diseases will provide reasonable accommodation for qualified individuals with disabilities.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of the activities, duties or responsibilities that may be required.